FAQ

Do you offer "will call" or pickup?

We do not offer will call or pick up on any order/s placed on our website. If you are looking to make a purchase in person, please visit one of our Distributor Locations. Visit our distributor page to locate a distributor near you.
How can I track my order?

Once the order has shipping scheduled you will be able to see that information. If you need further assistance, please do not hesitate to reach us here
I purchased Jade Ceramic Products from another company site/store...Can you still help me?

If the item(s) was purchased within the last 30 days, we suggest referring to the site/store in which the item(s) was purchased as they are the "seller of record".
How do subscription products work?

Subscription items will ship automatically unless you cancel. By placing this order you are authorizing us to charge your card for future orders at the frequency and quantity you selected. The actual cost of each shipment may vary depending on the quantity and frequency chosen.
What do I do if my order arrives damaged?

Please contact Customer Service to request assistance. Any item(s) that arrives damaged will need to be reported within ten days of delivery. We may request pictures in order to file a damage claim on your behalf. Example: a picture of the box and damaged item(s).
How do I become a Jade Ceramic Distributor?

Visit our Distributors Page- and click Apply Now!
What do I do if I am missing items from my order?

Please contact Customer Service to request assistance. Any item(s) that are missing will need to be reported within ten days of delivery.
Can I order Internationally?

Yes!
Can I cancel or make changes to my order?

Once an order is placed, we would need you to reach out to your dedicated account representative to cancel your order or make any changes. Please make sure all information is correct before placing your order.
What do I do if I do not receive my order?

In the event you did not receive your order or if the tracking information states 'delivered' and you have not received the order, please contact Customer Service to request assistance.
What are the steps involved in the processing and shipping of an order?

Orders can take between 1-3 business days (excludes weekends and holidays) to process. Processing an order involves picking, labeling, packing, and getting the order ready for shipment. Once the order is picked up by the courier, it is considered 'shipped'. Once an order is shipped, it can take an additional 1-9 business days (excludes weekends and holidays) for delivery. The amount of additional time for delivery will depend on the method of shipping selected. Once order ships, an email with tracking information will be sent to you automatically. If you check out as a guest, tracking information will not be available.
If bought something from a Jade Ceramic Distributor website, can I return it at another distributor store near me?

No, purchases from our online site and Distributor stores are considered separate. Any item(s) purchased at a store will need to be addressed with that particular store.
Do you offer Discounts or Promotions?

We offer discounts during promotions only. The best way to stay informed about sales and promotions is to follow us on Facebook or Instagram and to sign up for our online newsletter.